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Contacting Customer Service

Here at Steel Roots Decor, our top priority is to ensure your complete satisfaction with each and every purchase.
-Contacting Customer Service
We here at Steel Roots Decor value customer service to the highest standard possible, but with that being said there are a few things to keep in mind.
 
Emailing Customer Service
PLEASE EMAIL ONLY ONE TIME!
When emailing our customer service team it is important to note that emails are controlled by the time they come in. When you send MORE THAN ONE EMAIL your email gets pushed to the bottom of the list each time. We know how important it is to get your response and know we want to assist you just as much. We will respond and get your questions answered!
Please only email one time to ensure we get back to your request in the next 48-72 business hours (not including the weekends)!
We will respond to your email and you will get the premier customer service you deserve and need!
Please include your:
Name:
Order Number:
Reason for Emailing:
We respond to ALL emails!
WE DO NOT HAVE AN ACTIVE CUSTOMER SERVICE PHONE LINE.
Please be advised the only way to contact us is through email and Facebook Messenger.
 
Facebook Messenger
PLEASE FACEBOOK MESSAGE ONLY ONE MESSAGE!
When messaging our customer service team it is important to note that Facebook messages are controlled by the time they come in. When you send MORE THAN ONE MESSAGE your message gets pushed to the bottom of the list each time. We know how important it is to get your response and know we want to assist you just as much. We will respond and get your questions answered!
Please only MESSAGE one time to ensure we get back to your request in the next 24-48 business hours (not including weekends)!
We will respond to your message and you will get the premier customer service you deserve and need!
Please include your:
Name:
Order Number:
Reason for Emailing:
We respond to all messages!
Phone Support
WE DO NOT HAVE AN ACTIVE CUSTOMER SERVICE PHONE LINE.
Our only forms of communication are listed above! Please be advised if you call our number on google it will redirect you back to our email!
We can't wait to serve you! 
 
 

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